If you are logging in from an unknown device, or if something has changed on a previously known device, you will be presented with some security questions after you enter your username. You should have setup answers to these questions when you first logged in to online banking.

• Your answers are not case sensitive.
• Please call us if you forgot the answers to your questions.
• You will be locked out after too many invalid attempts to answer your questions.

• You may have mistyped your username. Select Log in as different user to go back and provide a different username.
• Please call us if you continue to see questions that you don't recognize.

• Select device security to register your device as a saved device.
• The system will not ask you to answer security questions when logging in from a saved device profile. Device profiles are made up of many different components, including but not limited to operating system, browser type, and cookies. Updating your browser and/or deleting cookies may invalidate a saved profile.
• Provide a descriptive name for your device. You can manage saved device profiles from security settings.